Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.
User profile for user: thetrooper1985
thetrooper1985 Author
User level: Level1 35 points
Has anyone noticed that after the update to IOS 17, the ability to have custom text or notification tones have disappeared?
I am not bothered about the stock tones by Apple, and loved having the option to have custom tones. This seems a step backwards for users
[Re-Titled by Moderator]
Posted on Sep 18, 2023 1:42 PM
Question marked as Top-ranking reply
User profile for user: Jadzia_Adrienne_Dax
Jadzia_Adrienne_Dax
User level: Level1 22 points
Posted on Sep 25, 2023 7:30 AM
I took your advice and reported it to Apple. Hope it gets fixed, because it's a pain in the ***! I guess until then, no customizing already set textones or contact sounds, unless it's a ringtone. So stupid. So inaccessible. I count on my phone making certain noises to indicate certain people and events. And I like custom tones, because it sets them apart from everyone else who has an iphone!
View in context
Similar questions
- Custom Text Tones Gone in iOS 17?!?After updating to iOS 17, I no longer have the ability to use my custom text tones for individual contacts. They don't even appear as an option. Everything was fine until I went to change one. I tried to change it back to the original tone I was using and it's gone. PLEASE tell me this is just a bug that will get fixed?!? 9033
- Missing text tones 17.0.3Still missing my purchased and custom text tones even with latest update to 17.0.3. Can someone at Apple please explain why this is still an issue? You are a software company! Will I be reimbursed for the purchased downloads? I have many clients and need specific text tones to differentiate between callers. 68311
- Custom ringtones not listed in text tineI have an iPhone 8 with 15.4. I created some custom ringtones. They appear as choices for ringtones but not text tones. I've turned the mbp off and back on as. well as the iPhone. I also deleted the custom tones and reloaded them. 6752
665 replies
Loading page content
Page content loaded
Question marked as Top-ranking reply
User profile for user: Jadzia_Adrienne_Dax
Jadzia_Adrienne_Dax
User level: Level1 22 points
Sep 25, 2023 7:30 AM in response to IdrisSeabright
I took your advice and reported it to Apple. Hope it gets fixed, because it's a pain in the ***! I guess until then, no customizing already set textones or contact sounds, unless it's a ringtone. So stupid. So inaccessible. I count on my phone making certain noises to indicate certain people and events. And I like custom tones, because it sets them apart from everyone else who has an iphone!
Link
User profile for user: dj_a11day
dj_a11day
User level: Level1 10 points
Dec 5, 2023 8:44 PM in response to IdrisSeabright
No!!. This is what I’m saying. Notice under the text tones I USED to be able to
also set a text tone FROM the ring tone options. So in this screenshot I USED to be able to select Apex(Ringtone) as a text sound!!! Does anybody in this discussion understand what I’m saying??? THIS no longer shows up as an option and needs to be fixed ASAP!!!!
Link
User profile for user: CS996
Sep 25, 2023 6:47 AM in response to thetrooper1985
Apparently this isn't a bug but done purposely, the only text tones (affects new voicemail, new mail, sent mail, calendar & reminders) you can now use are purchased ones which are their bought ones but not your own free ones however custom ones as noted by others are only visible to ringtones. Apple being Apple have also reduced the volume of text tones (something to do with EU something or other - there are articles on this on the web and many complaining) so there is no bug and not likely to be a fix as it seems a decision has been taken to do just this. Apple like to dictate how you use their products now seemingly how loud your text tones are, to me it's the final straw and another reason now to go to Android. Pointless raising issues and wasting your time sending feedback they pay no attention to it so you either put up & shut up or jump ship.
Link
User profile for user: Morris1938
Morris1938
User level: Level1 7 points
Dec 20, 2023 10:13 AM in response to CS996
The text tone I had previously is no longer found on text setting. But it is found on phone settings.
does anyone know WHY Apple did this on iPhone? What is their explanation for the change? I’d love to hear it
Link
User profile for user: m0stly_harmless
m0stly_harmless
User level: Level1 13 points
Sep 25, 2023 8:03 AM in response to razmee209
True, but if you tap into the menu settings to choose a new tone, it disconnects the previous tone entirely and *poof* you're now stuck with nothing to choose from. This is what happened to me and how I discovered this issue.
Whether this be a bug or by design, it's still very frustrating for those of us who love to customize our phones.
As with the previous iOS 16 update, I had to re-install all my ringtones and text tones. So I did the same with this update... BUUUUT... Found out the text tones are broken.
Link
User profile for user: Jadzia_Adrienne_Dax
Jadzia_Adrienne_Dax
User level: Level1 22 points
Sep 25, 2023 7:25 AM in response to thetrooper1985
Seems like a huge step back that users can no longer use purchased or custom tones for anything else but ringtones, and if custom contact ringtones and textones are used, they still work as they should, but the user cannot change them, except to the newer crappy tones, or the classic ones. Very disappointing indeed. Almost worthy of a downgrade.
Link
User profile for user: IdrisSeabright
IdrisSeabright
User level: Level10 164,777 points
Sep 25, 2023 7:36 AM in response to razmee209
razmee209 wrote:
If you already set a custom text tone to your contacts it still works it didn't go away with ios 17. Each personalized custom tone I have for my contacts still works. So yes I can still differentiate who is texting me.
If you so much as tap on the tone option to check, it will remove the custom one. That was my mistake.
Link
User profile for user: ssweet97
ssweet97
User level: Level1 8 points
Dec 2, 2023 5:07 AM in response to thetrooper1985
They also removed the "Illuminate" text tone on the 17.1.2 software update, and kept it for the phone ringtone list.
Link
User profile for user: Brycar4
Brycar4
User level: Level1 5 points
Sep 25, 2023 9:26 AM in response to thetrooper1985
The issue is as follows:
Custom ringtones AND text tones are currently added to the Ringtones folder.
Apple removed the Ringtones section (which accesses the Ringtones folder) from the Text Tones selection screen (Settings > Sounds & Haptics > Text Tone/New Email/etc.).
To resolve this, Apple needs to create a Text Tones folder where custom text tones can be exported to, say from apps like GarageBand.
Link
User profile for user: BlackSheepNY
BlackSheepNY
User level: Level1 12 points
Sep 25, 2023 8:11 AM in response to thetrooper1985
I'm having the same problem and when I click on "Download All Purchased Tones" they won't download again. When I go to the iTunes Store I see the ringtones but now I have to RE-purchase them. I'm really hoping this is just a glitch with iOS 17.0.1 because I just purchased these ringtones a couple of days ago and Mama ain't happy!
Link
User profile for user: Katana-San
Katana-San
User level: Level9 66,907 points
Sep 27, 2023 10:41 AM in response to spencer007rich
Hello ~ Apple doesn’t “read the room” here but perhaps here…
Product Feedback - Apple
I just got off the phone with a pleasant Apple representative and they are aware and working on this matter.
~Katana-San~
Link
User profile for user: Jadzia_Adrienne_Dax
Jadzia_Adrienne_Dax
User level: Level1 22 points
Sep 25, 2023 7:44 AM in response to nathan.garrett
I would find being forced to use paid tones again annoying, but that isn't even the case. It's not that I can't use just custom tones, but even purchased tones don't appear in the list of tones one can use for things like textone, reminder alerts, calendar alerts, etc. For every other instance but strictly ringtones, I'm limited to the new tones and the classic, with no options for my purchased tones or my custom tones. Of course there's a button to go to the tone store, but nothing else.
Link
User profile for user: lobsterghost1
lobsterghost1
User level: Level10 144,422 points
Dec 19, 2023 7:00 AM in response to Morris1938
Morris1938 wrote:
I may jump ship. The ONLY reason I have an Iphone is b/c my sons gave it to me. Everyone in my immediate family has an Iphone. Most of my extended family members have Androids and are happy with them. May ask for Android for Christmas, or buy myself a new phone.
If an Android is a better option for you, then by all means get an Android. We're just users on this user to user only forum, so what phone you choose is your business.
Link
User profile for user: lobsterghost1
lobsterghost1
User level: Level10 144,422 points
Dec 20, 2023 10:44 AM in response to Morris1938
Morris1938 wrote:
What would be their reason to decrease volume? I am partially deaf and relied on the volume up/down to be able to hear sound. Apple is making it extremely difficult for users to want to keep their phones. Wonder how many people jump ship b/c of this??
Again, we aren't apple and we can't speak for them. I'd guess not many are jumping ship, when their sales keep going up and they have recently broken the $3Trillion cap.
Link
User profile for user: razmee209
razmee209
User level: Level10 192,858 points
Sep 25, 2023 6:44 AM in response to thetrooper1985
thetrooper1985 wrote:
Has anyone noticed that after the update to IOS 17, the ability to have custom text or notification tones have disappeared?
I am not bothered about the stock tones by Apple, and loved having the option to have custom tones. This seems a step backwards for users
All of my custom ring/text/alarm tone are still on my phone on ios 17.
Link
Custom tones dissapeared after iOS 17 update